At Ravi Treks, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the data you provide while interacting with our website and services.
1. Information We Collect
When you place an order or contact us, we may collect the following details:
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Name
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Phone number
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Shipping address
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Email address
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Order details and preferences
We do not collect payment card details as we only offer Cash on Delivery as the payment method.
2. How We Use Your Information
Your information is used solely for the following purposes:
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To process and deliver your orders
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To communicate updates regarding your order
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To respond to your inquiries or customer service requests
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To improve our services and website experience
3. Data Security
We take appropriate measures to ensure your personal information is protected from unauthorized access, alteration, or misuse. Access to your data is limited to authorized personnel only.
4. Marketing and Communication
From time to time, we may send you updates, offers, or product announcements via SMS, email, or WhatsApp.
Opt-Out Instructions:
If you prefer not to receive promotional messages, you may opt out at any time by:
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Replying STOP to our SMS or WhatsApp messages
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Emailing us at [email protected] with the subject line Unsubscribe
Please allow up to 72 hours for your opt-out request to be processed.
5. Your Rights
You may contact us at any time to:
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Review the personal information we hold about you
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Request corrections or updates
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Request deletion of your data, provided there are no pending transactions
6. Policy Updates
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with the updated effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at [email protected].